Terms & Conditions
Please read our ordering, preparation, and delivery policies before placing your order.
1. Ordering & Confirmation
All orders placed through our website are subject to availability. Upon placing an order, our dashboard staff registers your checkout request. A professional confirmation message will be sent to your phone number.
2. Fresh Preparation & Wait Times
To provide you with the highest quality patisserie experience, we adhere to strict baking timelines:
- Standard Display Items: These are prepared fresh daily and carry a standard processing wait time of 15 minutes for packaging and dispatch prep.
- Out-of-Stock / Fresh Prep Items: If a specific cake or pastry size is currently out of display at the outlet, our kitchen staff requires a minimum of 20 minutes to bake/decorate the item fresh from scratch.
- Custom & Celebration Cakes: Celebration cakes with custom designs, multiple tiers, or specific themes must be ordered at least 2 to 3 days in advance.
3. Payments & Cancellations
We support Cash on Delivery (COD) and direct UPI transfer options upon receipt of goods. Because our cakes and pastries are perishable goods crafted individually for each customer request, orders cannot be cancelled once baking/preparation has commenced in the kitchen.
4. Delivery & Pickup
Deliveries will be attempted at the address specified during checkout. Please ensure a representative is present to receive the items. In the event of a failed delivery attempt due to incorrect contact details or unavailability, re-delivery charges may apply.
If you have any questions or require custom assistance, please contact our support desk directly at +91 70304 07000.